In the Part 1 and Part 2 of the correct way to lean implementation, I had covered why the pursuit of excellence through lean is difficult and corporate culture. In the 3rd part, I will discuss change management in the organization level.
I will discuss the following points to emphasise the improtance of bringing change and the change management.
The Law of Mind
Had a great past?
You might have a great past but can it guarantee a great future also. The forces which forcing you to change to maintain your great past includes -
External forces:
Solution is change management.
What to change?
Improvements can be made only through Change Management. There are four essential steps to bring permanent change.
To bring change in performance of any process or system we have to change the casual factors such as inputs, resources, activities, tasks, operating conditions etc.
To make improvement the very first step is to identify: “what to change?”
It is a diagnostic journey to discover the constraints or problems, which are restricting the desired outcome from the processes.
Problem diagnosis
The real problems are generally invisible. What we see is the effect of problems in form of symptoms. We can reach to the true problem through its symptoms only. (Here lean tool 5 why works which will be explained in upcoming parts)
Mostly people define the problems based on their experiences or instructions of their seniors. To detect the real problem we require scientific and effective tools such as
The very first step is - Change the way of thinking.
- The law of mind
- Difference forces that contrl our mind and thinking
- Solution to change menagement
- When we talk about change - what to change and making the chane happen
- How one can begin the change
The Law of Mind
- If you always do what you have always done, you will get what you have always gotten.
- If you want something new, do something new, especially when there are so many alternatives
- To keep pace with the changing environment, every organization has to bring change in its way of thinking, feeling and working
Yesterday
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Today
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Natural resources defined power
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Knowledge is power
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Leaders commanded and controlled
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Leaders empower and coach
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Shareholders came first
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Costumers come first
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Production determined availability
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Quality determines demand
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Everyone was competitor
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Everyone is customer
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Value was extra
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Value is everything
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Had a great past?
You might have a great past but can it guarantee a great future also. The forces which forcing you to change to maintain your great past includes -
External forces:
- Globalization
- Competition
- Customer demands
- Rising prices of inputs
- Technology
- E-commerce
- Increasing complexity
- Demand speed
- Quick decisions
- Aging technology
- Employee expectations
- Profit margins
- Traditional systems
Solution is change management.
- What to change – identify the problems
- What should be the content of change – develop solutions
- How to make change happen – implement the solution
- How to sustain the change – transform your culture
Improvements can be made only through Change Management. There are four essential steps to bring permanent change.
To bring change in performance of any process or system we have to change the casual factors such as inputs, resources, activities, tasks, operating conditions etc.
To make improvement the very first step is to identify: “what to change?”
It is a diagnostic journey to discover the constraints or problems, which are restricting the desired outcome from the processes.
Problem diagnosis
The real problems are generally invisible. What we see is the effect of problems in form of symptoms. We can reach to the true problem through its symptoms only. (Here lean tool 5 why works which will be explained in upcoming parts)
Mostly people define the problems based on their experiences or instructions of their seniors. To detect the real problem we require scientific and effective tools such as
- Business process waste assessment
- Cost of poor quality assessment etc.
What should be the content of change?
After identification of problem, the next step is developing solutions.
Detailed investigation of the problems (project-by-project) to detect the root cause, which need to be eliminated to solve the problem. (Here lean tool Root Cause Analysis works which will be explained in upcoming chapters)
Making the change happen
Problem solving tools are used to develop solutions.
Change is made through implementing the solutions
Implementations tools
Resistance to change is the most common human nature. Unless people’s resistance to change is overcome, there cannot be a gain of the change.
After identification of problem, the next step is developing solutions.
Detailed investigation of the problems (project-by-project) to detect the root cause, which need to be eliminated to solve the problem. (Here lean tool Root Cause Analysis works which will be explained in upcoming chapters)
Making the change happen
Problem solving tools are used to develop solutions.
Change is made through implementing the solutions
Implementations tools
- Project teams
- Action plan
- Education and training
Resistance to change is the most common human nature. Unless people’s resistance to change is overcome, there cannot be a gain of the change.
- Sustenance tools
- Empowerment
- Cultural transformation
The very first step is - Change the way of thinking.
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